Get Help

Problems?  Sorry about that.

Hopefully we’ll get you back in the race quicker than a pro mechanic changing a flat!  (OK, maybe a little longer than that…)

Edit Profile

Need to update your password or email address?  Head to your profile page.

Billing Problem?

Account billing problem?  Head to the Update Card page.

Membership Details

Want to check on your membership info?  Head to the membership details page.

Edit Profile

Need to update your password or email address?  Head to your profile page.

Billing Problem?

Account billing problem?  Head to the Update Card page.

Membership Details

Want to check on your membership info?  Head to the membership details page.

Help! The live stream is down!

If the live stream of an event is down – showing static, a technical difficulties screen, or a black screen – we’re already on it.  In almost all cases, this is a technical issue on the live stream itself and not a function of the USACRITS.tv website.

Hold tight and know that we’re working to get the live stream back up and running ASAP!

I am logged in, but still can't access an event!

If you are a paid subscriber to an event, are logged in, and you are not able to access the event stream try clearing your browser cache and cookies, using an incognito window or logging in and opening the page in a different browser.

Sometimes your browser saves an older copy of the page from before you logged in and does not update afterwards.

My PayPal payment isn't going through or is getting stuck!

Make sure you hit the “Agree and Pay” button to complete your PayPal transaction.  That little button is easy to miss so make sure to click “Agree and Pay” to finish the transaction.

Once you’ve done that you’ll be re-directed back to USACRITS.tv and will have access to all of the member content.

I wanted to support a team/event/etc. and didn't see an option to do that!

If you came to USA CRITS through a link provided by one of our partners that link automatically credits that partner with your support.  There’s nothing else that you need to do!

If you came to USA CRITS without a link you were given an option of who you wanted to support at check out.

Need additional help?

If you need additional help please submit a help ticket below.

Submit A Help Ticket

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USACRITS.tv Cancellation and Refund Policy

User can request a refund by clicking the “Get Help” link at USACRITS.tv and filling out a refund request form. USACRITS.tv will only processes refund requests submitted online via the refund request form below.

Requesting a refund does not mean it will be granted automatically.

USACRITS.tv Terms & Conditions and USACRITS.tv Cancellation and Refund Policy govern any requested refund.

See the full Cancellation and Refund Policy on the TERMS Page

Refund Request Form